2Crave Life

Return Policy

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RETURN POLICY

At 2Crave Life, we want you to be fully satisfied with your purchase. All returns must be pre-approved and authorized by our team. Because wheels are precision-fit products, we require that all items be inspected and test-fitted before tires are mounted. Once a wheel has been mounted or used, it is non-returnable unless a manufacturer defect is verified.

 

Eligibility for Return

To qualify for a return, the following conditions must be met: 

  • An RMA (Return Merchandise Authorization) number must be issued by 2Crave Life prior to return.
  • The product must be in new, unused, and unmounted condition unless under a warranty.
  • The return must be requested within 14 days of delivery. Once RMA number is assigned, the return must be shipped back within 30 days.
  • All return requests must be made in writing. RMA Request.
  • The item must be in its original packaging, including all accessories, center caps, and hardware.
  • Products must not show any signs of installation, damage, or alteration.
  • Items returned without an RMA number will be shipped back at the shipper's expense.

Non-Returnable Items

  • Wheels or accessories that have been mounted, installed, or used in any way.
  • Custom-finished, special-order, or discontinued products.
  • Items damaged due to improper installation, handling, or shipping after receipt.
  • Clearance or promotional items marked “Final Sale.”

Restocking and Additional Fees

  • Approved returns are subject to a 30% restocking fee, depending on condition and packaging, unless under a warranty.
  • This fee covers inspection, repackaging, and administrative costs.
  • Special order items may incur additional fees

RMA (Return Merchandise Authorization) Process

  1. Contact 2Crave Life Customer Service - Fill out the RMA Request, include your order number, part number, and reason for return.
  2. Our team will review your request and issue an RMA number if the return is approved.
  3. Clearly mark the RMA number on the outside of the return package.
  4. Ship all items prepaid and insured to the address provided by 2Crave Life.
  5. Once received, the product will be inspected, and eligible credits or replacements will be processed within 7–10 business days.

 

Shipping Responsibilities

  • Customers are responsible for return shipping costs, unless the item is being returned due to a verified 2Crave Life or manufacturer error.
  • We recommend using a trackable and insured shipping method.
  • 2Crave Life is not responsible for lost or damaged packages during return transit.

Damaged or Incorrect Shipments

If you receive damaged or incorrect items:

  • Inspect all packages immediately upon delivery.
  • Report any visible damage or shortages to 2Crave within 48 hours of receipt.
  • Do not mount tires or attempt installation.
  • Provide photos of the packaging and product to assist in a claim.

Once confirmed, we will arrange a replacement or credit as appropriate.

Warranty Returns​

Warranty claims must be submitted through our RMA process and require detailed photos and proof of purchase. Warranty coverage applies only to manufacturing defects and does not include damage from road hazards, improper maintenance, or chemical exposure.

Refunds

Approved refunds will be issued in the form of credit or replacement within 7–10 business days after inspection. Shipping charges are subject to refunds based on the type of RMA claims. Online purchases may be subject to refunds to the original form of payment.

Contact Information

2CRAVE LIFE - Returns Department - INFO@FFWCORP.COM